1. Shipping Locations
We offer shipping services worldwide.
2. Processing and Handling Time
We are committed to processing and preparing your order for shipment as quickly as possible. Orders typically take :
- 1 – 3 working days to deliver within UAE (Dubai, Sharjah, Abu Dhabi, Ajman, Umm Al Quwain, Fujairah & Ras Al Khaimah )
- 2 – 5 working days to deliver to other GCC (Saudi Arabia, Bahrain, Kuwait, Qatar, Oman ) Subject to customs
- 3 – 7 working days for other countries depending on location and custom policies.
- 5 – 8 working days for remote areas within UAE.
- Customers residing in remotes areas please contact us at hello@neevdesi.com/ +971581148324 for assistance.
Please note that during peak seasons or promotional periods, there may be additional processing time.
3. Shipping Methods
We offer the following shipping methods:
Standard Shipping:
- 1 – 3 working days to deliver within UAE (Dubai, Sharjah, Abu Dhabi, Ajman, Umm Al Quwain, Fujairah & Ras AlKhaimah)
- 2 – 5 working days to deliver to other GCC (Saudi Arabia, Bahrain, Kuwait, Qatar, Oman) Subject to customs
- 3- 7 working days for other countries depending on location and custom policies.
- 5- 8 working days for remote areas within UAE.
- Customers residing in remotes areas please contact us at hello@neevdesi.com/ +971581148324 for assistance.
Same-day Shipping:
- Only available within Dubai at the moment. Provided the order has been placed before 10 am as per UAE standard time .
Shipping costs will vary based on the selected shipping method, order value, and destination. You can view the shipping fees during the checkout process.
4. Estimated Delivery Times
Estimated delivery times depend on the shipping method selected and your location. Please note that these are approximate delivery times, and actual delivery may vary due to factors beyond our control.
5. Tracking Your Order
Once your order is shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment online.
6. Delivery Conditions
We will deliver your order to the address provided during checkout. Please ensure that your shipping address is accurate and complete.
If you are not available to receive the package at the time of delivery, the courier service will make 3 attempts to deliver the package to you. If you still fail to receive the package it will be sent back to their facility.
7. Shipping Fees
Shipping fees are calculated based on the total order value, selected shipping method, and delivery location. You can view the shipping fees during the checkout process before completing your order.
8. Shipping Delays
While we make every effort to meet estimated delivery times, we acknowledge that unforeseen circumstances may cause shipping delays. Such circumstances may include, but are not limited to, extreme weather conditions, customs clearance delays, and public holidays. We appreciate your understanding in such situations.
9. Contact Information
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. Our customer support team is available to assist you. You can reach us at customercare@neevdesi.com or call / whatsapp us on +971581148324
By placing an order with us, you acknowledge that you have read, understood, and agreed to this Shipping Policy.
Team NEEV Desi